Return & Exchange Policy
At NUVORA Activewear, customer satisfaction is our priority. If you need to exchange an item for a different size or product, you may do so under the following terms and conditions.
Exchange Policy
Eligibility for Exchange
Exchange Time Frame
Exchange requests must be made within 3 days of receiving your order.
Condition of Items
To qualify for an exchange, items must:
Be unused, unworn, and unwashed.
Have all original tags attached.
Be returned in their original packaging.
Be accompanied by a valid order number or proof of purchase.
Non-Exchangeable Items
The following items are not eligible for exchange:
Customized or personalized products.
Socks and undergarments for hygiene reasons.
Items marked as Final Sale or Non-Exchangeable.
Exchange Procedure
To initiate an exchange, contact our customer support team through:
Email: info@nuvora.com
Phone / WhatsApp: +92 334 4408000
Once your exchange request is approved, our team will guide you through the process. Please ensure that the item is properly packed before handing it over to the courier to maintain its condition.
The delivery time for exchanged products is typically 4–5 working days after dispatch.
Exchange Shipping Charges
Customers are responsible for exchange shipping charges of PKR 350.
Exchange shipping charges will be waived if the received item is defective, damaged, or incorrect.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery by emailing info@nuvora.com or contacting us via WhatsApp at +92 334 4408000.
Important Notes
A maximum of 2 exchanges are allowed per order.
For items purchased during a sale or promotional campaign, only 1 exchange is permitted.
Sale items may only be exchanged for other sale items.
No refund or store credit will be issued for any price difference when exchanging a discounted item.
Refund Policy
Refund requests must be submitted within 3 days of receiving your order. Requests received after this period may not be eligible for approval.
Refund Process
Step 1: Request a Refund
To request a refund, contact us through:
Email: info@nuvora.com
Phone / WhatsApp: +92 334 4408000
After reviewing your request, our customer support team will confirm whether your refund is eligible.
Step 2: Return the Product
Once approved, customers must securely pack the item and dispatch it to the return address provided by our support team.
The customer is responsible for return shipping costs unless the product received is defective or incorrect.
Step 3: Product Verification
After receiving the returned item, our quality assurance team will inspect it to ensure it meets all refund eligibility requirements.
Step 4: Refund Processing
Once approved, we will request your preferred payment details (Bank Account, JazzCash, or Easypaisa) and process the refund.
Refunds are typically completed within 3–5 business days after the returned item has been received and approved.
Refund Exclusions
Refunds will not be issued in the following situations:
Products that have been worn, washed, altered, or damaged after delivery.
Products returned without original tags or packaging.
Claims regarding manufacturing defects reported more than 3 days after delivery.
Change of mind after purchase.
Incorrect product selection by the customer.
Minor color variations caused by screen settings, lighting conditions, or photography.
Sale or clearance items.
Socks and undergarments due to hygiene reasons.
Shipping charges paid at checkout are non-refundable unless the delivered item was defective or incorrect.
Limitation of Liability
NUVORA Activewear reserves the right to reject any exchange or refund request that does not comply with the terms outlined in this policy.
Returned products remain the customer’s responsibility until they are received and verified by our team.
Contact Us
If you have any questions regarding our Return & Exchange Policy, please contact us:
Email: info@nuvora.com
Phone / WhatsApp: +92 334 4408000
Thank you for choosing NUVORA Activewear. We appreciate your trust and look forward to providing you with the best shopping experience.